COVID-19 Updates

We have modified our Cancellation Policy in the following manner due to COVID-19 and instated travel restrictions. The below adjustments specifically apply to those cancelling in light of the above mentioned circumstances.

Should guests’ reservation arrival date be within 30 days, we will reschedule the reservation for a later time within 12 months or provide a full credit for a future vacation with us within 12 months.

Should guests’ reservation arrival date be within 14 days, we will offer three options. Guests can either reschedule the reservation for a later time within 12 months, receive a full travel credit that is good for 12 months, or be issued a full refund less a $120 admin fee. The $120 admin fee covers the expenses incurred in making your reservation.

We will all get through this together and we look forward to seeing you soon. Cancellation Policy

  1. Deposit, Payment and Cancellation Guidelines A $500 Reservation Payment is required on all reservations payable by a credit card upon making your reservation. The balance of your reservation is due by check as follows; – Payment on all reservations is due 60 days prior to your arrival date. – On all reservations of 28 days or less, payment will be due in full at this time. – On all reservations of over 28 days, payment for the first 4 weeks rent is due 60 days prior to your arrival date with remaining balance due upon arrival.

All Payment guidelines must be met in order to secure your reservation and avoid cancellation charges.

Cancellation Policy: Regardless of the method of payment, all cancellations are subject to a $500.00 cancellation fee. Any cancellations by you must be delivered to us via email at least sixty (60) days prior to your arrival date. For your protection, please use an email program that requires a delivery and read receipt so that proof of delivery to us and a receipt can be recorded. Cancellations received less than (60) days of your reservation will forfeit the total rental fee you owe. Once paid in full, there will be no refund in the event of a cancellation. We strongly recommend you purchase travel insurance (See Section 28). If there is a balance owed less than sixty (60) days prior to arrival, we reserve the right to charge the credit card on file for the remaining balance. A 3% processing fee for any such charge will be added to the amount owed. If you do not receive a Cancellation Confirmation within 48 hours of notifying us please call us immediately at 386.478.7863.